Refund Policy

30-day money-back guarantee

If PRISM doesn't improve your meetings, email hello@longgameproject.org within 30 days of delivery for a full refund. No questions asked. Quote your order number from your Stripe receipt.

Physical Box Set

• Return the cards and box in resaleable condition. Light use is fine — we just ask that the deck is intact.
• Return shipping is at your cost unless the item arrived damaged or incorrect.
• Refunds are processed within 5 business days of us receiving the return and credited back to the original payment method.
• For orders shipped to Australia, the UK, the EU, the US and Canada, we issue full refunds including original shipping when the return is due to a fault on our side.

Digital Bundle & Sample Kit

Because digital products are delivered instantly and can't be returned, we refund digital purchases at our discretion within 30 days of purchase. If something isn't right — content missing, links broken, a genuine mismatch with what we promised — email us and we'll make it right.

Damaged or incorrect orders

If your box arrives damaged, contains the wrong items, or is missing contents, email us within 14 days of delivery with a photo. We'll ship a replacement at no cost or issue a full refund — your choice.

Regional consumer rights

Nothing in this policy limits your statutory consumer rights. Under Australian Consumer Law, UK Consumer Rights Act 2015, EU Consumer Rights Directive, and similar legislation in your jurisdiction, you may have additional rights to repair, replacement, or refund for faulty goods. This policy sits alongside those rights, not instead of them.

How to request a refund

1. Email hello@longgameproject.org with your order number and the reason for the refund.
2. We'll reply within 2 business days with return instructions (if physical) or confirm the refund (if digital).
3. Refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days depending on your bank.

Questions

PRISM is published by The Long Game Project. For anything not covered above, reach out to hello@longgameproject.org. Our broader Privacy Policy and Terms of Service live on the Long Game Project site.